Effective Date: 02 Feb 2026
Last Updated: 02 Feb 2026

1. Introduction

This Privacy Policy explains how PSN Travel Frenzy (“the Company”, “we”, “us”, “our”) collects, processes, stores, and protects personal information in accordance with the Protection of Personal Information Act (“POPIA”).
We are committed to ensuring that your personal information is processed lawfully, transparently, and securely. This Policy applies to all users of our website https://psn.travel/, customers, suppliers, and any other person whose personal information we process.

2. Responsible Party
In terms of POPIA, PSN Travel Frenzy acts as the Responsible Party and determines the purpose and means of processing personal information.
Company Details:

• Registered Name: PSN Travel Frenzy
• Registration Number: 2016/496337/07
• Physical Address: 41 Dollar Drive, AVKN Complex, Unit 1, Richards Bay, 3900
• Email: info@psn.travel 
• Telephone: 033 205 0233

3. Personal Information We Collect
We may collect and process the following personal information:

1. Customer Information
   1. Full name and surname
   2. Identity number or passport number (where required for bookings)
   3. Nationality
   4. Contact details (email address, telephone number)
   5. Physical address
   6. Travel preferences and special requirements
   7. Emergency contact information
   8. Payment details (processed via secure third-party payment gateways)
2. Website Usage Information
   1. IP address
   2. Device and browser information
   3. Cookies and tracking data
   4. Pages visited and usage patterns
3. Special Personal Information
   1. In limited cases (e.g., dietary, medical, or accessibility requirements for tours), we may process limited special personal information with your explicit consent and strictly for service delivery purposes

4. Purpose of Processing
PSN Travel Frenzy processes personal information for the following lawful purposes:

• To process tour and accommodation bookings
• To arrange transport, guided tours, and tourism activities
• To communicate regarding enquiries and reservations
• To issue invoices and process payments
• To comply with legal and regulatory requirements
• To maintain internal records
• To send marketing communications (only where consent has been obtained)
• To improve our website and service delivery

We will not process your personal information for any purpose other than those statedabove without your consent or unless required by law.

5. Lawful Basis for Processing
We process personal information in accordance with POPIA based on:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Protection of a legitimate interest of the data subject

6. Sharing of Personal Information
We may share personal information with:

• Accommodation establishments
• Tour guides and operators
• Transport service providers
• Payment gateway providers
• IT and hosting service providers
• Regulatory or governmental authorities where legally required

All third parties are required to implement appropriate security measures and may only process personal information for the specific purpose for which it was provided.
We do not sell personal information to third parties.

7. Cross-Border Transfers
If your booking requires international travel arrangements, your personal information may be transferred outside South Africa.
In such cases, we will ensure that:

• The recipient country has adequate data protection laws; or
• The recipient agrees to confidentiality and security measures consistent with POPIA.

8. Information Security
PSN Travel Frenzy implements appropriate, reasonable technical and organisational measures to prevent:

• Loss of, damage to, or unauthorised destruction of personal information
• Unlawful access to or processing of personal information

Security measures may include:

• Secure servers
• SSL encryption
• Access control
• Password protection
• Staff confidentiality agreements

9. Data Retention
We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, tax, and accounting obligations
• Resolve disputes

Thereafter, records are securely destroyed or anonymised.

10. Your Rights Under POPIA
In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Requests may be submitted to:
Email: info@psn.travel 

11. Complaints to the Information Regulator
If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the:
Information Regulator
Website: https://www.justice.gov.za/inforeg/ 
Email: inforeg@justice.gov.za

12. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You maydisable cookies in your browser settings, although this may affect website functionality.

13. Updates to this Privacy Policy
PSN Travel Frenzy reserves the right to amend this Privacy Policy at any time. Updated versions will be published on our website with the revised effective date.