Effective Date: 02 Feb 2026
Last Updated: 02 Feb 2026

1. Introduction
These Terms and Conditions (“Terms”) govern the use of the website and services provided by PSN Travel Frenzy (“the Company”, “we”, “us”, “our”).
By accessing our website or booking any travel services through PSN Travel Frenzy, you agree to be bound by these Terms.

2. Services
PSN Travel Frenzy provides travel-related services including, but not limited to:

• Tour packages
• Accommodation bookings
• Transport arrangements
• Event and group travel coordination
• Travel consultation services

We act as an intermediary between clients and third-party service providers such as hotels, airlines, transport operators, and tour guides.

3. Bookings and Payments

1. All bookings are subject to availability and confirmation.
2. A deposit or full payment may be required to secure a booking.
3. Prices are quoted in South African Rand (ZAR) unless otherwise stated and may change without prior notice due to supplier adjustments, exchange rate fluctuations, or government-imposed levies.
4. 3.4 A booking is confirmed only once payment has been received and written confirmation has been issued by PSN Travel Frenzy.

4. Cancellations and Refunds

1. Cancellation policies vary depending on the service provider and will be communicated at the time of booking.
2. Refunds, where applicable, will be processed subject to supplier terms and may be subject to cancellation fees.
3. PSN Travel Frenzy is not responsible for delays in refunds caused by third-party service providers

5. Client Responsibilities

Clients are responsible for:

• Ensuring that passports and travel documents are valid
• Obtaining required visas
• Complying with health and vaccination requirements
• Arriving on time for scheduled departures
• Obtaining adequate travel insurance

Failure to comply with travel requirements may result in denied boarding or entry, for which PSN Travel Frenzy shall not be liable.

6. Travel Insurance

We strongly recommend that all clients obtain comprehensive travel insurance covering:

• Trip cancellation
• Medical emergencies
• Personal liability
• Loss of luggage

PSN Travel Frenzy shall not be liable for losses that could have been covered by travel insurance.

7. Changes to Itinerary

PSN Travel Frenzy reserves the right to:

• Modify travel arrangements due to unforeseen circumstances
• Substitute services of similar standard when necessary
• Adjust itineraries due to weather, safety, or operational reasons

Clients will be informed of material changes where possible.

8. Limitation of Liability

1. PSN Travel Frenzy acts as an intermediary between clients and independent service providers.
2. We shall not be liable for:
   1. Acts, errors, or omissions of third-party suppliers
   2. Delays, cancellations, or schedule changes
   3. Loss, injury, damage, or expense arising from circumstances beyond our control
   4. Force majeure events including natural disasters, strikes, political unrest, pandemics, or travel restrictions
3. Liability, where applicable, shall be limited to the amount paid by the client for the
   specific service.

9. Force Majeure

PSN Travel Frenzy shall not be held liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Airline cancellations
• Public health emergencies
• Civil unrest

10. Website Use

1. The content on this website is provided for informational purposes only.
2. Users may not reproduce, distribute, or exploit website content without prior written permission.
3. Unauthorized use of this website may give rise to legal action.

11. Privacy
PSN Travel Frenzy processes personal information in accordance with the Protection of Personal Information Act (POPIA).
By using our services, you consent to the collection and processing of personal information for booking and service delivery purposes.

12. Complaints
Any complaints must be submitted in writing to:

• Email: info@psn.travel 
• Phone: 033 205 0233 

We will make reasonable efforts to resolve disputes promptly and fairly.

13. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.